Restoring Stability and Profit in a Distressed Allied Health Clinic

Engagement Level: Tier 2 – Strategic Partnership

Snapshot

A children’s allied health provider operating two clinics within Sydney, generating approximately $1.5M in annual revenue. Despite strong demand and full calendars, the business was operating at a loss and experiencing significant cash flow pressure.

This engagement evolved into a Tier 2 Strategic Partnership, where ongoing financial clarity and structured decision-making were required.

The Situation

The owner knew something wasn’t right. Therapists were busy, appointments were full and yet cash coming in was still less than cash going out.

Stress was rising. Confidence was slipping and the business felt reactive instead of controlled.

Tier 2 in Action

Through an ongoing Strategic Partnership, CleanSlate:

• Conducted a deep financial and operational diagnostic.

• Identified weak payment discipline, with over 50% of aged debtors beyond 30 days.

• Reformed payment policy — removing direct deposits and enforcing payment at point of sale or secure card storage.

• Modelled a sustainable pricing reset based on bottom-up cost analysis.

• Built monthly KPI dashboards for therapist utilisation and room performance.

• Facilitated structured, data-driven one-on-one performance conversations.

This was not a one-off report. It was embedded financial leadership over time.

The Results

Within 3 weeks:

• Aged debtors >30 days reduced from over 50% to 5%.

• Cash flow stabilised almost immediately.

Within months:

• Shift from recurring losses toward six-figure annual profitability.

• Clear utilisation visibility.

• Improved team accountability and operational discipline.

Why This Reflects Tier 2

Tier 2 Strategic Partnership is about having a trusted finance partner alongside you as complexity unfolds.

In this case, insight compounded over time. Decisions became calmer, clearer and deliberate. The owner regained control and the ability to sleep at night knowing the business was structurally sound.